I'm Samuel Akpo,
a Cloud Integrations & Escalations Engineer
based in London.
About Me.
Cloud and DevOps-focused IT professional with hands-on experience in AWS, Terraform, CI/CD pipelines, and Infrastructure-as-Code. I specialize in bridging support and engineering to deliver scalable, resilient, and cloud-native solutions.
With a background in resolving complex SaaS/PaaS issues, I bring a calm, analytical approach to problem-solving and a customer-focused mindset. Skilled in scripting, containerization (Docker/Kubernetes), and automation, I am passionate about streamlining deployments, improving system reliability, and supporting teams through robust cloud operations.
I am actively pursuing DevOps Engineer, Cloud Engineer, Solutions Architect or SRE opportunities to apply and expand my cloud-native expertise.
Beyond work, I am active in my local tech community, mentoring aspiring professionals to help them break into cloud and DevOps roles.
Experience
-
VergeSense (2022 - Present)
Cloud Integrations & Escalations Engineer
Designed and supported scalable cloud infrastructure using AWS and Terraform. -
Agora (2020 - 2022)
Senior Customer Support Engineer
Led documentation transformation, reducing support tickets and enabling seamless SDK integration. -
Easyship (2018 - 2020)
Third Line Support Engineer
Maintained Ruby on Rails applications and optimized cloud resources. -
Vonage (2016 - 2018)
API/SDK Support Engineer
Certifications
- AWS Certified Solutions Architect – Associate (Issued by AWS)
- HashiCorp Certified: Terraform Associate (003) (Issued by HashiCorp)
- AWS Certified Cloud Practitioner (Issued by AWS)
- AWS Knowledge: Cloud Essentials (Issued by AWS)
- Google IT Support Certificate (Issued by Google)
Skills
- DevOps & CI/CD: GitHub Actions, GitLab CI/CD
- Cloud Platforms: AWS (EC2, S3, RDS, IAM, Lambda, ECS)
- Programming & Scripting: Python, Bash, Ruby, Ruby On Rails, YAML
- Infrastructure as Code (IaC): Terraform, AWS CloudFormation
- Containerization: Docker, Kubernetes (AWS EKS)
- Version Control: Git, GitHub, GitLab
- Monitoring: Grafana, AWS CloudWatch
Featured Projects.
AWS Serverless Architecture
Designed a fully serverless backend using AWS Lambda, API Gateway, and DynamoDB. Implemented Infrastructure as Code (IaC) using Terraform to automate the deployment of 15+ resources.
View on GitHubCI/CD Pipeline Automation
Built a robust CI/CD pipeline using GitHub Actions and Docker. Reduced deployment time by 40% and implemented automated testing gates to ensure code quality before production merge.
View on GitHubRecommendations.
Samuel is a problem-solver at heart. His ability to troubleshoot complex cloud issues and automate our workflows saved the team countless hours.
A dedicated engineer who bridges the gap between support and DevOps perfectly. He consistently delivers high-quality documentation and solutions.
Engineering Insights.
In my career as a Cloud and DevOps professional, I’ve encountered a wide array of challenges—each one an opportunity to learn, grow, and refine my approach to problem-solving. From debugging API integrations to optimizing cloud infrastructure, every issue has taught me something valuable about resilience, collaboration, and the art of delivering solutions.
Lessons from the Trenches: Problem-Solving in Cloud and DevOps
Insights on debugging API integrations, optimizing cloud infrastructure, and the art of delivering solutions.