I'm Samuel Akpo,
a Cloud Integrations & Escalations Engineer
based in London.
About Me.
Cloud and DevOps-focused IT professional with hands-on experience in AWS, Terraform, CI/CD pipelines, and Infrastructure-as-Code. I specialize in bridging support and engineering to deliver scalable, resilient, and cloud-native solutions.
With a background in resolving complex SaaS/PaaS issues, I bring a calm, analytical approach to problem-solving and a customer-focused mindset. Skilled in scripting, containerization (Docker/Kubernetes), and automation, I am passionate about streamlining deployments, improving system reliability, and supporting teams through robust cloud operations.
I am actively pursuing DevOps Engineer, Cloud Engineer, Solutions Architect or SRE opportunities to apply and expand my cloud-native expertise.
Beyond work, I am active in my local tech community, mentoring aspiring professionals to help them break into cloud and DevOps roles.
Experience
- VergeSense Cloud Integrations & Escalations Engineer
- Agora Senior Customer Support Engineer
- Easyship Third Line Support Engineer
- Vonage API/SDK Support Engineer
Certifications
Skills
- DevOps & CI/CD: GitHub Actions, GitLab CI/CD
- Cloud Platforms: AWS (EC2, S3, RDS, IAM, Lambda, ECS)
- Programming & Scripting: Python, Bash, Ruby,Ruby On Rails, YAML.
- Infrastructure as Code (IaC): Terraform, AWS CloudFormation
- Containerization & Orchestration: Docker, Kubernetes (AWS EKS)
- Version Control: Git, GitHub, GitLab
- Monitoring & Observability: Grafana, AWS CloudWatch
Blog.
In my career as a Cloud and DevOps professional, I’ve encountered a wide array of challenges—each one an opportunity to learn, grow, and refine my approach to problem-solving. From debugging API integrations to optimizing cloud infrastructure, every issue has taught me something valuable about resilience, collaboration, and the art of delivering solutions.