I'm Samuel Akpo,
a Cloud Integrations & Escalations Engineer based in London.
About Me.
Cloud and DevOps-focused IT professional with hands-on experience in AWS, Terraform, CI/CD pipelines, and Infrastructure-as-Code. I specialize in bridging support and engineering to deliver scalable, resilient, and cloud-native solutions.
With a background in resolving complex SaaS/PaaS issues, I bring a calm, analytical approach to problem-solving and a customer-focused mindset. Skilled in scripting, containerization (Docker/Kubernetes), and automation, I am passionate about streamlining deployments, improving system reliability, and supporting teams through robust cloud operations.
I am actively pursuing DevOps Engineer, Cloud Engineer, Solutions Architect or SRE opportunities to apply and expand my cloud-native expertise.
Beyond work, I am active in my local tech community, mentoring aspiring professionals to help them break into cloud and DevOps roles.
Experience
- VergeSense (2022 - Present)
Cloud Integrations & Escalations Engineer
Designed and supported scalable cloud infrastructure using AWS and Terraform. - Agora (2020 - 2022)
Senior Customer Support Engineer
Led documentation transformation, reducing support tickets and enabling seamless SDK integration. - Easyship (2018 - 2020)
Third Line Support Engineer
Maintained Ruby on Rails applications and optimized cloud resources. - Vonage (2016 - 2018)
API/SDK Support Engineer
Certifications
- AWS Certified Solutions Architect – Associate (Issued by AWS)
- HashiCorp Certified: Terraform Associate (003) (Issued by HashiCorp)
- AWS Certified Cloud Practitioner (Issued by AWS)
- AWS Knowledge: Cloud Essentials (Issued by AWS)
- Google IT Support Certificate (Issued by Google)
- Proofpoint Certified AI Data Security Specialist 2026 (Issued by Proofpoint)
- Proofpoint Certified AI Agent Security Specialist 2026 (Issued by Proofpoint)
Skills
Featured Projects.
SSO Integration Toolkit
Designed and documented SAML 2.0 and OIDC authentication flows for enterprise clients, covering Auth0 tenant configuration, attribute mapping, and error-handling guides used as live customer-facing technical references across 30+ enterprise onboardings.
Secure CI/CD Pipeline
Built a GitHub Actions pipeline with Trivy container image scanning, OIDC-based AWS authentication, and secrets management via AWS Secrets Manager, eliminating hardcoded credentials from deployment workflows and establishing a DevSecOps baseline.
AWS Serverless Architecture
Designed a fully serverless backend using AWS Lambda, API Gateway, and DynamoDB. Provisioned end-to-end with Terraform across 15+ resources with repeatable, version-controlled deployments.
Recommendations.
Samuel is a problem-solver at heart. His ability to troubleshoot complex cloud issues and automate our workflows saved the team countless hours.
A dedicated engineer who bridges the gap between support and DevOps perfectly. He consistently delivers high-quality documentation and solutions.
Engineering Insights.
In my career as a Cloud and DevOps professional, I've encountered a wide array of challenges—each one an opportunity to learn, grow, and refine my approach to problem-solving.
Lessons from the Trenches: Problem-Solving in Cloud and DevOps
Insights on debugging API integrations, optimizing cloud infrastructure, and the art of delivering solutions.
Send a Message.
Have an opportunity or question? Fill in the form and I'll get back to you.